How we collect, use, protect, and manage the personal data of players across Malaysia — and what rights you hold over your information.
1.1 The dmslot platform takes the privacy and security of player data seriously. This Policy applies to all personal data collected through the Platform, including data provided during Account registration, KYC verification, transaction processing, customer support interactions, and passive data collected through cookies and server logs.
1.2 By creating an Account or using the Platform in any capacity, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. Where consent is the legal basis for processing, you may withdraw consent at any time, subject to the consequences described in Section 10.
1.3 This Policy applies to all players, including those accessing the Platform from Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Kota Kinabalu, and all other locations from which the Platform is lawfully accessible.
2.1 For the purposes of applicable data protection law, dmslot is the data controller responsible for the personal data of Players collected through this Platform. The data controller operates under the international gaming authority licence applicable to this Platform.
2.2 Questions, requests, and complaints relating to this Policy should be directed to the dmslot Data Protection contact as specified in Section 15.
3.1 dmslot collects the following categories of personal data in connection with the provision of gaming and sportsbook services:
| Category | Examples | Mandatory? |
|---|---|---|
| Identity Data | Full name, date of birth, MyKad / passport number, nationality | Yes — KYC |
| Contact Data | Email address, mobile number, residential address | Yes — Account |
| Financial Data | Bank account details, e-wallet identifiers, transaction history, source of funds documentation | Yes — Payments |
| Gaming Activity Data | Game sessions, wager amounts, win/loss records, bonus usage, session duration | Automated |
| Technical Data | IP address, device type, browser type/version, operating system, session tokens | Automated |
| Behavioural Data | Platform navigation patterns, feature usage, game preferences, login timestamps | Automated |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | When raised |
| KYC Documentation | Scanned copies of identity documents, proof of address documents | Yes — KYC |
3.2 dmslot does not intentionally collect or process special category data (including data relating to health, religion, political affiliation, or biometrics) unless strictly required by regulatory obligation and with your explicit consent.
4.1 Directly from you: When you register an Account, complete KYC verification, make a deposit or withdrawal, contact customer support, or participate in promotional activities.
4.2 Automatically: Through cookies, web beacons, server logs, and similar tracking technologies as you interact with the Platform. See Section 11 for full details.
4.3 From third parties: From identity verification service providers engaged for KYC purposes; from payment processors including FPX, DuitNow, Touch 'n Go eWallet, Boost, GrabPay, and banking partners; and from fraud prevention and AML screening services, where such sharing is permitted by applicable law.
5.1 dmslot processes personal data for the following purposes:
6.1 dmslot processes personal data on the following legal bases:
7.1 dmslot does not sell personal data to third parties. We share personal data only in the following circumstances and only to the extent necessary:
7.2 All third-party processors engaged by dmslot are subject to data processing agreements requiring them to process personal data only as instructed and to maintain appropriate security standards.
8.1 In connection with the provision of gaming services, personal data may be transferred to and processed in jurisdictions outside Malaysia, including the jurisdiction in which the international gaming authority issuing our licence is located. dmslot takes all reasonable steps to ensure that such transfers are made subject to appropriate safeguards, including contractual data protection clauses equivalent to those required under applicable law.
8.2 By using the Platform, you acknowledge and consent to the transfer of your personal data to such jurisdictions as described in this Section.
9.1 dmslot retains personal data for as long as necessary to fulfil the purposes for which it was collected, including compliance with legal and regulatory obligations. The following retention periods apply as a guide:
9.2 Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with dmslot's data disposal procedures.
10.1 Subject to applicable law and the conditions of our gaming licence, you have the following rights with respect to your personal data held by dmslot:
10.2 To exercise any of the above rights, please contact dmslot's data protection contact as detailed in Section 15. We will respond to verified requests within 30 calendar days. Note that the exercise of certain rights (particularly erasure) may not be possible while regulatory retention obligations remain in force.
11.1 The dmslot Platform uses cookies and similar tracking technologies to operate, secure, and improve the Platform. The following categories of cookies are used:
11.2 You may manage cookie preferences through the cookie settings panel accessible from the Platform footer. Withdrawing consent for non-essential cookies does not affect your ability to use core Platform features.
12.1 If you believe that a minor has accessed or registered on the Platform, please contact dmslot support via Live Chat immediately so that we may investigate and take appropriate action.
13.1 dmslot implements industry-standard technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, and destruction, including:
13.2 Notwithstanding the above, no data transmission over the internet is unconditionally secure. While dmslot takes all reasonable precautions, we cannot guarantee the absolute security of data transmitted to the Platform.
14.1 dmslot reserves the right to update this Privacy Policy at any time. Material changes will be communicated by email to your registered address and/or by a prominent notice on the Platform no less than 14 days prior to the effective date of the change.
14.2 Continued use of the Platform following the effective date of any amendment constitutes acceptance of the updated Policy. If you do not accept the updated Policy, you should request Account closure before the effective date.
For privacy-related enquiries, data subject rights requests, or to report a privacy concern, please contact the dmslot Data Protection team:
This Policy was last reviewed on 1 January 2026. dmslot reserves all rights not expressly granted herein.
All data exchanged between your browser and the dmslot platform is protected by 256-bit TLS encryption — the same standard used by major Malaysian banks like Maybank and CIMB.
Personal data held by dmslot is never sold, rented, or traded to third parties for commercial purposes. Sharing is limited to operational necessity and regulatory obligation only.
You have the right to access, correct, erase, and port your personal data. All verified data rights requests are responded to within 30 calendar days by the dmslot data protection team.
Sensitive personal data — including KYC documents and financial records — is stored encrypted at rest. Plain-text storage of sensitive player information is not permitted under dmslot's data security policy.
Data is not kept indefinitely. dmslot applies defined retention periods aligned with regulatory requirements. Data is securely deleted or anonymised when those periods expire.
Non-essential cookies — analytics and marketing — require your explicit opt-in consent. You can adjust cookie preferences at any time without affecting core Platform functionality.
dmslot operates under a recognised international gaming licence with transparent data practices, strict 21+ enforcement, and full MYR banking. Your data is protected. Your play is fair.
21+ only. Please gamble responsibly. See Responsible Gaming for self-exclusion and limit tools.